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We value your feedback

At AXA we are committed to the delivery of excellence by adhering to the highest customer service standards.

For general enquiries or information on any of our insurance, investment or retirement products just get in touch using the form below - we’ll get right back to you as soon as we can, or simply call our Customer Service team on one of the following numbers:

  • Insurance - 0800 275 292
  • Investments - 0800 808 801
  • AXA KiwiSaver Scheme - 0800 292 728
  • AXA Personal Superannuation – 0800 808 801
  • State Sector Superannuation – 0800 277 473
  • If calling from outside of New Zealand please phone +64 4 474 4500

Our postal address is AXA New Zealand, P O Box 1692, Wellington 6140, New Zealand
Fax number - 0800 161 699
Email address - askus@axa.co.nz

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We would like to assure you that at AXA all matters are dealt with seriously. 

Compliments and complaints

Your feedback helps us maintain a high standard of service and ensures that our products and services match your needs. If you would like to provide some feedback or make a suggestion about how we can improve our service, please let us know. Read more about providing compliments and complaints.