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Home/AXA's top 5-star rating just the start!
AXA's top 5-star rating just the start!
AXA has topped its own performance and most of the industry by being awarded five stars for overall Adviser satisfaction – the highest possible rating in the 2011 Beaton Benchmarks life insurance intermediary survey.
While this vote of confidence is good news for the company, it’s also important for AXA customers because Advisers seek high quality products, claims action and service from providers who can best help their customer protect what is important to them.
The top rating is the result of a strategic programme of improvement that AXA began several years ago to increase the overall quality of its protection products and services for the advantage of New Zealanders.
Mark Ennis, General Manager Wealth Protection Products for the newly merged AMP and AXA, has been heavily involved in the improvement programme. He says that customers can have confidence that the new company is committed to continuing its improvement for the benefit of New Zealanders.
“We are extremely proud of this significant achievement,” says Mark. “It just goes to show what is possible when you put your mind to making a positive difference.
“We are committed to providing quality products that are in tune with our customers’ changing needs. At the same time, we are dedicated to offering a supportive service to Advisers in their work to help New Zealanders increase their financial confidence.”
The survey was conducted in May and June and includes feedback from 792 Advisers.
In addition to overall Adviser satisfaction, AXA is rated highly across the survey by Advisers. Other categories where AXA performed strongly include: claims; underwriting and policy documentation; call centre service; administration and supplier reputation.
AXA is also regarded by Advisers as a market leader in technical advice – a most important service for Advisers in a year of regulatory change.
Last year AXA was the most improved company over the past two years with four stars for overall Adviser satisfaction in the same survey.
