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Janine Bacica – Technical Support Officer, New Zealand Call Centre
"We’re a proactive bunch here at the AXA Call Centre. We recently helped a client living in ‘the wops of Waikato’ (his words!). It had come to our attention through our regular internal policy checks that his life insurance policy had lapsed. So we gave him a call to check whether this was intentional. He had no idea it had lapsed and was so thankful that we’d called. We sorted out the update over the phone and now he’s back on track.” |
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Dave Roberts – Technical Support Officer, New Zealand Call Centre
"A lot of people are surprised when a ‘real’ person answers the phone when they call AXA. Our team is often told ‘Oh, I was expecting an answer-phone’ by callers. At AXA our Call Centre is staffed with a team of around 30 people who are clued up in all our products and services. We run regular training sessions so they’re up to date on any changes and announcements – so when you call, you’ll talk to someone who is up with the play on what you’re after. Plus, they’re a really pleasant bunch of people to deal with.” |